Return Policy

Return Policy

Unfortunately, GLOWLDN is unable to accept returns of items purchased, with the exception of damaged and defective goods.

If an item arrives damaged or defective, please reach out to (support email).
GLOWLDN will issue refunds or exchanges on a case-by-case basis.

The return and/or exchange request will be processed as soon as possible. If accepted, most returns and/or exchanges are processed within five (5) to seven (7) business days.

For all concerns related to our Products and Services, you can contact GLOWLDN through the following:

Email: (support email)

Payments

GLOWLDN accepts payment through the applications and payment methods provided through Shop Pay, PayPal, Afterpay, Visa, Mastercard, American Express, and Discover credit or debit cards.

GLOWLDN is not liable for the practices or technologies employed by these third-party companies to process the personal payment information required for a transaction and purchase of Product(s).

Acceptance of Orders

The debit or credit card details you provide to GLOWLDN will be validated before your order can be accepted.

Payment will be charged to your account before dispatch of your order.

All cardholders are subject to validation checks and authorization by the card issuer.
If your card issuer refuses to authorize payment, GLOWLDN will not be liable for any delay or non-delivery.

GLOWLDN cannot and will not accept checks or money orders.

Order Processing

Orders are processed in the order that they are received, on the business day following their receipt.

For example, orders placed on Wednesday will be processed on Thursday.
Orders placed on Friday, Saturday, and Sunday will be processed the following Monday.

Orders are processed during standard business hours, Monday–Friday, 9 a.m. to 5 p.m. EST, excluding U.S. Federal holidays.

Product Availability

GLOWLDN does not guarantee the availability of its Products at the time of order placement.

If a Product is not available, GLOWLDN will provide you with notice and offer the opportunity to select a substitute product or receive a refund.